11 November, AtoZForex.com, Amsterdam — Back at the end of October this year, there were reports of network intermittent issues with the global provider of online forex trading services, DMM FX Australia. The ASIC regulated broker announced through its website that it experienced network issues, which affected some of its MT4 trading servers and client portal. Now, a week and a half after the report, DMM FX Australia notes to have resolved the network issues.
A time of outages and technical issues
On the 29th of October, DMM FX Australia stated that the level of risk to its clients was unknown. At that time, the online broker could only reassure its clients that the investigation was given top priority. Interestingly, DMM FX issues occurred in a time period where a few other outages cases took place in the region of Australia. One of which is the dilemma of oneZero Financial Systems, a global forex solutions provider.
Hours after the official report of DMM FX Australia’s network issues, the broker displayed its commitment by providing a temporary solution:
“We are glad to announce that we have a temporary solution for this intermittent network issue. Please contact to our customer support via live chat for more updates. We thank you once again for your patience and apologize for any inconvenience caused.”
At last, DMM FX network issues fixed
In today’s announcement on the website of DMM FX Australia, the online broker has reported good news, stating that the intermittent network issues has been resolved. According to the official statement, DMM FX Australia experienced the intermittent network issues due to external factors.
Hence, DMM FX Australia has taken as a priority measures to ensure and maintain its trading services, while the network issues are being permanently fixed for the future. Emphasizing again on it’s security policy:
“At DMM FX we take pride in our security and technology. With our private server and database, clients are assured of unrivalled platform stability and performance. We remain committed to providing our valued clients with the highest standard of forex and CFD trading services.”
More importantly, the brokerage informed the public that during the issues their withdrawal and funding facilities were not affected.
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