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How to Reactivate Your Account

Last Updated on 08/06/2024
Fact checked by: Amandeep Sonewane

Are you a user of and need to reactivate your account? Perhaps you took a break from online gambling or encountered some issues, but now you're ready to dive back in. In this guide, we'll walk you through the steps to reactivate your account so you can resume your gaming experience. Whether you self-excluded or simply forgot your login details, we've got you covered. Let's get started!

Why Did You Deactivate Your Account?

Deactivating a account can happen for various reasons. In this article, we will delve into the common factors that may lead someone to deactivate their account. Whether it's a personal decision or due to external circumstances, understanding these reasons is crucial before considering reactivation.

Concern about Behavior

One possible reason for deactivating a account is concern about behavior. Some individuals may choose to take a break from online gambling due to worries about developing addictive habits or spending too much time and money on the platform. Taking proactive steps to assess and regulate one's behavior can be a responsible action to maintain a healthy relationship with gambling.

Loss of Interest

Another reason for deactivation could be a loss of interest in continued play. Just as with any hobby or pastime, it is natural for enthusiasm to wane over time. Players may decide that they have achieved their goals or simply no longer find enjoyment in online gambling. In such cases, deactivating an account allows individuals to explore new interests and pursuits.

Account Closure by

In some instances, an account may be deactivated due to actions taken by itself. This could be a result of violations of the platform's terms and conditions, suspicious behavior, or security concerns. If a player's account has been closed by, it is important to review the terms and conditions to understand the reasons behind the closure and explore potential options for reactivation.

How to Reactivate a Account

If you have previously deactivated your account and now wish to reactivate it, there are several options available to you. This article will guide you through the process of reactivating your account, depending on your specific circumstances.

Setting a Break in Play

If you simply took a break from playing games on and want to resume, you can easily reactivate your account by setting a Break in Play. Follow these steps:

  • Log into your account.
  • Go to the Settings section.
  • Find the Responsible Play section.
  • Look for the option to set a Break in Play.
  • Choose the duration of your break from the available options (24 hours, 48 hours, 7 days, 30 days, 2 months, 3 months, or custom).
  • Save your changes.

After the designated break period has passed, you will be able to log back into your account and resume playing games on


If you have decided to take a longer break away from playing the onsite games, self-exclusion is the recommended option. Follow these steps:

  • Log into your account.
  • Go to the Settings section.
  • Find the Responsible Play section.
  • Look for the option to self-exclude.
  • Select the desired self-exclusion period (6 months, 1 year, 2 years, or 5 years).
  • Confirm your decision to self-exclude.

Once self-exclusion is activated, you will not be able to access the site or claim any bonuses until the self-exclusion period expires. It's important to note that self-exclusion cannot be revoked once initiated.

Contact Customer Support

If you had previously requested that your account be permanently closed and now wish to reactivate it, you need to contact the customer support team. Send an email explaining your request to the support team, and they will guide you through the reactivation process.

For players who are still within a period of self-exclusion, reactivation will only be possible once the defined exclusion period is over. In all other cases, the Customer Support and Compliance team will assess the request on its merits and provide further instructions for reactivating the account.

Reactiving a account is a straightforward process that can be done by setting a Break in Play, self-excluding for a specific period, or contacting the customer support team for assistance. Choose the option that best suits your needs and follow the provided steps to reactivate your account and resume enjoying the games and benefits on

FAQs on How to Reactivate Account

βŒ› How long does it take to reactivate my account?

The time it takes to reactivate your account can vary depending on the circumstances. In some cases, reactivation can be completed within a few hours, while in others it may take several days. The exact timeframe will be communicated to you by the support team when you contact them for assistance.

To expedite the reactivation process, ensure that you provide all the necessary information and follow any instructions given by the support team promptly.

πŸ“§ How do I contact support for account reactivation?

To contact support for account reactivation, you can use the following methods:

Visit the website and look for a "Contact" or "Support" link. This will typically lead you to a contact form or email address.

Send an email to the official support email address provided on their website.

πŸ”’ What if I can't reactivate my account?

If you are unable to reactivate your account through the regular reactivation process, there may be specific reasons for this. Some common reasons include:

Permanent closure: If you have permanently closed your account, reactivation may not be possible. In such cases, you may need to create a new account.

Self-exclusion: If you have self-excluded from, you will need to wait until the self-exclusion period has ended before reactivating your account.

Account suspension: If your account has been suspended due to a violation of's terms and conditions, reactivation may require additional steps or approval from the support team.

If you are facing difficulties in reactivating your account, it is recommended to contact support directly for further clarification and guidance. They will be able to provide you with the necessary information based on your specific situation.


Reactivating your account is a straightforward process that involves contacting support or using the account recovery option. Whether you took a break from online gambling or faced issues accessing your account, following the steps outlined in this guide will help you get back on track.

Remember to gamble responsibly and set limits to ensure a safe and enjoyable gaming experience. If you have any further questions or require assistance, reach out to support for personalized guidance.

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Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or; or (b) Gamblers Anonymous at 855-2-CALL-GA or

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